Automation in management: analysis of the proposed of the GEMSES model

Abstract

Managing an organization within the framework of a model of excellence such as GEMSES, where quality and efficiency are fundamental, automation significantly helps to reduce errors and improve processing times. However, there may be resistance to change and concerns from those in charge of the decision to automate. Objective: This essay aims to analyze the importance and contribution of the automation of management processes as proposed in the GEMSES model. The thesis was that the automation of management processes is a fundamental step towards successfully implementing this model of excellence in organizations of various economic sectors, as it translates into several benefits; however, it also presents challenges that must be addressed proactively.  Development: In support of this thesis, the author presented five arguments and a counter-argument to demonstrate that, among other things, automation improves operational efficiency and reduces costs, fosters innovation, and continuous improvement, and contributes to optimizing resources and the quality of services. These benefits are essential when applying the GEMSES model, which relies on a comprehensive approach of continuous improvement, innovation, and social responsibility. Conclusions: it is reaffirmed that management will be more efficient and transparent if it incorporates automation, including the use of artificial intelligence tools that adjust to the volume of information and needs of the organization.